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FAQ (Frequently Asked Questions) What is DUAL-SIM? A dual SIM mobile phone is one which has two Subscriber Identity Modules (SIMs). They are designed to work with two SIMs, both of which are active at the same time. Dual-SIM operation allows the use of two services without the need to carry two phones at the same time. Do HUG phones have TV? Kindly see your phone’s specifications. If there is a built-in TV Receiver, your phone can receive analog signals from your phone which you can watch local channels just like a regular TV. Play around with your phones antenna to get a better reception. Do I need to fully-drain my battery? No. Fully-draining your battery can cause its lifespan to shorten. It is recommended that you charge your phone when the warning message appears. We also recommend that you purchase our multi-voltage travel charger for the convenience of charging your extra battery without the need of your mobile phone. With it, you can still use your mobile phone even while the battery is charging, this is possible with the multi-voltage travel charger. How much are your mobile phones? For Price inquiries, please call our Customer Care Hotline at 888-6-888 or you may opt to visit any of our branches. How many songs can I store on your MP4 Players? An estimate of 150 songs on a 512mb, 300 songs on a 1gb and 600 songs on a 2gb. What’s the difference between an MP3 player and an MP4 player? Basically, they are the same; except that the MP4 player can play videos while the MP3 player cannot. I have a video file on my PC, how can I transfer it to my MP4 player? Go to the download section and download the AMV Converter. Do not forget to customize the image size so it will fit to the screen size of your MP4 player. Can I backup my mobile phone’s phonebook on a PC? Yes, go to the download section and download the Driver for COM Port and fLoAt’s Mobile Agent program. Plug the supplied USB cable of your mobile phone to a PC and choose COM Port. When Microsoft Windows asks for a driver, simply locate the folder “Driver for COM Port” (which you just downloaded). Once installed, run the fLoAt’s Mobile Agent application and click on the CONNECT button. Once your phone is detected, go to the Contacts menu on the fLoAt’s Mobile Agent, right click on the Phone memory or SIM memory and choose “Download Entire Phonebook”.

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